Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Kirkley Mill Surgery


Cut off on the phone

I had difficulty getting through on the telephone. Twice I waiting in the queue and just got cut off. My daughter put in the 'online' form on my behalf and I got a call for the appointment today. I don't want to rely on my child all the time who does not live with me. Also when I was 8th in the queue on the telephone it stayed like that before I was cut off after 30 minutes.