Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Lakenheath Surgery


Frustrating

We've found it frustrating that because we only have one email address for us as a couple and because it is in my husbands name they won't allow that to be used for me to register for Anima. Each time I then contact the surgery I'm told to go online which I can't do. I get there may be concerns but there should be a way of coping when families have just one email address, whether it's a patient giving written consent.