Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Lakenheath Surgery


Appalling treatment by receptionist.

A robot would display more empathy. I was the only person in the waiting room, and I asked for the TV to be turned down ( Strictly on at full blast) and she pretended to do so but actually turned it back up. She wasn’t even in the room! She was busy in some back room. She wouldn’t let me sit in the other waiting area for security reasons ( whatever that means). It’s shocking how if you are sick you have to endure ridiculous rules applied by someone with no humanity in the places of care you visit.