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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Landseer Road Phlebotomy Clinic


Unprofessional and rude phlebotomist

The phlebotomist who took my blood was rude and impatient. Her communication skills were under par, she barked at me with unclear instructions and when I didn't understand what she was asking of me. No please, no thank you, no hello, no goodbye. Why is it that some NHS staff think they can treat service users like they are something on the bottom of their shoe?