Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Landseer Road Phlebotomy Clinic


Very positive experience

Attended for blood test. Booking was easy online and the reminder text and email were also helpful. The system for booking in at the site was simple with accurate information displayed on the screen and a clear indication about which room to attend. Very little waiting around, may even have been called in earlier than my slot. The staff were helpful and friendly. Much much better than the previous system at Riverside with long waiting times and frustrated patients crammed into the small corridor.