Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Landseer Road Phlebotomy Clinic


The on-line booking system was wrong.

The on-line booking system (which is the only way to book a blood test) would not allow me to book for my daughter (a child). There was no mention of the fact that children were not accepted and I had taken her there previously. I tried to call the helpline but it rang out then cut off with a rude message saying you can't leave a message, bye - then the call ended. I did manage to book an alternative appointment at Ipswich Hospital but that was not my preferred choice. Very frustrating.