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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Lloyds Pharmacy, Mildenhall (Market Place)



New system is slower

I used to do my childs prescriptions online but the new computer system doesn't allow it any more and it now takes more time to process. We've actually run out of medication and because my child has so many different medications that we must have at all times I am now requesting each individual item on separate prescriptions so that when they are unable to get the item in I can easily take to any pharmacy rather than being tied to a specific one. It's making getting medication much more difficult but I would rather know that I can get the meds we need by going to multiple pharmacies than run out again. We've had two Libra monitors fail this month but getting replacements has been tricky as we're only allocated 4 each month. They then want to know why you need extra when they've just not worked.

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