Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Lloyds Pharmacy, Mildenhall (Market Place)


I was a bit shocked

I had to collect medications for a friend who was too ill to travel into town herself. It took me about 15 minutes to get served and a further 20 minutes for the medications to come out to the counter. The staff attitude wasn't great either. I was a bit shocked at the poor service so I spoke with my friend about when I delivered her medication and she told me it is always like that. The pharmacists seem to always be changing. I am very pleased that I am able to collect my medication from the practice dispensary.