Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Lloyds Pharmacy, Mildenhall (Market Place)


Staff ignore you. There is always a massive q

Also they take a week to process your prescription. Other chemists have it bagged up and ready to go. For instance Lloyd's in Sainsburys Thetford.. Fantastic service in there. When I complained she said it was because of Xmas. I felt like saying it's like all the time in there. Its awlful having to quere standing up for long if you have arthritis.