Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Unity Healthcare - Lavenham Surgery


Works fine

I have no issues getting appointments and I didn't have to wait long on the phone when arranging the appointment. It all works fine for me and nothing needs to change. I've not been regularly since covid but I called to arrange a review and got in quickly to see a health care assistant. I use the online system for my prescriptions and that works well. The only thing I'd change is the music that plays when you are on hold on the phone, something classical would be good.