Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Unity Healthcare - Lavenham Surgery


Busy phone lines

The phone lines are busy when you call but when you get through there are appointments available and when you do see a member of staff it is very good. I was on hold and 4th in the queue but decided not to stay on the line and to call back later due to the cost. When I'm asked to go to Long Melford it can be problematic as I have no car and taxi's are expensive especially when there is a surgery here.