Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Lavenham Surgery


Good. Can get appointments when needed and staff helpful

I have been very well looked after and the appointments have been seen on time. The staff have been helpful but I feel sorry for them seeing some of the other patients who are less than polite As far as appointments at the surgery are concerned, I find that if I go up there and and ask for an appointment I am usually able to get them quite quickly