Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Unity Healthcare - Lavenham Surgery


Friendly staff

Very convenient, don't usually have to wait long for appointments. Did have to wait 3 weeks for an appointment but it wasn't urgent and doesn't happen often. The staff are friendly and the practice nurses have been very good. Had the shingles vaccination recently after asking the doctor about it. Normally very quick to be seen and I've never felt rushed in an appointment.