Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Lavenham Surgery


Very helpful staff

Staff are very helpful. I tend to visit the surgery to make my appointments which works well. You don't have to wait long when ringing through either. On the odd occasion staff can be a little abrupt but generally they are good. I can get an appointment when I need one which is important.The nurses are very good, very proactive and sort out issues well. The selection of nurses with different specialisms works very well and they're very caring.