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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Unity Healthcare - Lavenham Surgery



Our surgery was closed without notice

Almost from the beginning of the pandemic our local surgery, which is an secondary surgery from the Long Melford practise, was closed without notice or explanation. Our Parish Council and other bodies tried to get information to no avail. We were told the Lavenham Surgery was being saved in case Long Melford needed a deep clean. Many senior people live in Lavenham and access to Long Melford is difficult. Even access was difficult if you lived in Long Melford. They did open Lavenham for Flu vaccinations and even Long Melford residence had to come to Lavenham. Again not an easy task. Some appointments are now available for some checks. ie. Blood pressure checks. Mine annual check is long overdue, since April. It is suggested that we buy our own blood pressure machines or use someone else's. But reluctantly will book a check at surgery. Have concerns based on past experience during pandemic about when and how Covid vaccination will be given.

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