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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Longshore Surgeries - Kessingland



Could have been better

I had inflammation in both my eyes and lots of painful lumps all over both my eyelids and rang for an appointment. I got a phone appointment but was diagnosed over the phone, no face to face needed. This wasn't my doctor but a locum or something. When I told him I was allergic to the antibiotics he was prescribing, he wasn't pleased and said I had to use something. The eye condition I had resulted in my sight deteriorating badly in one eye and I still have a lump in one eyelid. I believe all this eye trouble resulted from my 2nd COVID vaccine.

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