Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Longshore Surgeries - Kessingland


Triage system needs to be explained

I find it unusual to be asked what is wrong with me by a non-medical member of staff. Once this was explained by a Healthwatch Suffolk CDO, it made sense as to 'why' but I prefer not to give details and information to non-medical staff.