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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Longshore Surgeries - Wrentham


They have improved their phone system

I do think they have improved their phone system at the surgery, you know where you are now in the queue which does help. Getting appointments are generally not too bad, there appears to be fewer doctors visible at the surgery these days. They do say urgent only on the day but sometimes they will get you in quickly, if you want to see a doctor for something that is not too serious then its usually booking ahead about 2-3 weeks. I do think if we were allowed to send an email with a medical question this would be helpful. It would be good to have the option of seeing just the nurse for a minor question about medical things rather than always using the doctor but Im not aware of that. Are the reception call handlers gatekeepers or facilitators? it makes a difference. On the whole staff are brilliant.