Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Magdalen House Care Home


Poor treatment & care

No welcome, the staff are pleasant. There has been no time spent asking us about my husband. There's no care plan. Has had a fall, went to hospital with no carers, he refused tests etc. In hospital so they sent him home. When I was able to visit that day he was still in the same clothes as I'd put him in the day before. No explanation that they don't send carers to hospital and will charge if they do. Nothing very obvious that they had winter vomiting bug. No advice from staff. Cups are passed by the rim to individuals. Rubbish not collected. Medication not given when it should be