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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Martlesham Heath Surgery



Can't log in to this new service

Tried to log in this afternoon but was unable to do so using the details of the previous system. Could someone tell me how to contact the surgery to look at my records using this new system. An email to existing patients with instructions would have been helpful.... So frustrating.

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