Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Martlesham Heath Surgery


Variable service

My last appointment was the flu Jab and that was pretty straight forward (not much can go wrong really). My previous appointment was good and I have been seen fairly quickly however, I would prefer to see a GP rather than a Paramedic as the lack of experience is evident and you then see someone else too. I use the online system, AskMyGP and it is ok and pretty quick, which is better than hanging on the telephone for ages. It did however, take more than a week to get things resolved, seeing 2 different people did not help.