Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Martlesham Heath Surgery


Told to go home

Not impressed as after Covid I walked in 'out of breath' and told to go home and go online - They FORCE this. I had a phone call a week later! I asked for an inhaler and was told to try an anti-histamine, which I did take a few days on the trot, but no change. I asked them for an X-ray as they offered nothing. I had to ask for everything. I had a phone call, and they said 'well you don't sound too bad!' Ridiculous. I was not invited in to even have a peak flow measured or anything. I am having to ring/go online again. It is now weeks since that first contact about this and all this back and forth surely takes up more time and resources.