Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Martlesham Heath Surgery


Receptionist so friendly and helpful

I want to leave my compliments to your receptionist. I have had to use the surgery recently more than I normally would with a recently new diagnosis. The receptionist has gone above and beyond to help me, to find appointments which will help me with future referrals and I am very grateful. She is always happy and friendly on the phone and welcomes me with a big smile when I have had to come into the surgery. Keep being you. You are amazing. Thank you