Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Martlesham Heath Surgery


I always receive excellent care

I have seen two of the doctors here and the nurse practitioner during the past year. I trust their advice and appreciate their care. I know they operate under pressure and am grateful we have this good service provided in our village. I have never been turned away if my call is urgent and I'm happy to wait if it isn't. I also like using the on0line booking system if I don't need an urgent appointment. I didn't give 5 stars to staff attitude only because I think one of the reception staff can appear abrupt or defensive - they probably doesn't mean to. The others are fine.