Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Martlesham Heath Surgery


Unfriendly, curt staff

I am a patient-facing health care professional myself. I understand well the pressures facing key workers and often encounter distressed, angry and grieving patients. I endeavour always to smile, make eye contact, listen carefully and not pre-judge. I hate ringing this surgery. The staff are too frequently abrupt, don’t listen well and seldom offer a kind word. Some serious customer relation training is needed to address some v ingrained ways of responding.