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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Martlesham Heath Surgery


Booking system does not cater for employed

Booking system is outdated and does not function for people who work full time. In order to book an appointment it is necessary to call at precisely 8:00 to get any chance of getting an appointment that day. It is not possible to request an appointment for a following day or even at a specific time. With an office based in Norfolk this is not helpful! Once past the seemingly unhelpful receptionist you can expect to wait up to 4 hours for a call from the GP before if deemed necessary you will be asked to come into the surgery. Once at the surgery the service was amazing, however it took me 3 days to book an appointment which is not acceptable for what was described to me as a critical health issue which should be dealt with urgently following the consultation. Why is there no online booking system or any flexibility?