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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Martlesham Heath Surgery


Very abrupt receptionist

Don't take it out on the patient if the doctor tells a patient to come to your dispensary only to be told abruptly "I cant do that its got tesco on". I explained the doctor checked that you had them in stock. Her response again "well I cant do that! When challlenged I said "maybe you should tell the doctor instead of the patient"? only to be told "he don't know, he is new"! If the surgery wasnt so stretched I would have submitted a complaint. We are asked to be polite, why isnt this staff member?, I work under pressure and have done all through covid and have never made a customer feel so intimated.