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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Appropriate use of telephone consultation

On two occasions I have needed a relatively straightforward consultation with a GP at Manor Farm surgery in Bacton. On both occasions the receptionist gathered relevant information to ascertain that a telephone consultation was the correct course of action and I was advised when the GP would call me back. The call back came promptly at the allocated time and the discussion and following actions resolved my problems. I found this an excellent service that saved time for both the GP and myself. The GPS at this surgery are using this service appropriately and I hope this will be continued.