Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Very good surgery

The surgery is very good with lovely friendly staff. I have had a few delays getting my medication from the dispensary but they will always do what they can to get what you need in. One cream I needed wasn't available but it would've been nice if the staff had just told me that I could get it from any supermarket. I only found out when I spoke to the nurse, it is a minor issue and I realise they have been very busy lately.