Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Accommodating GPs

I don't use the surgery much but when I do the GPs are accommodating and the appointment system works well. I'm a fan of econsult and the call backs as they work really well and prevent having to come to the surgery unnecessarily. If you do need an appointment on the day having to call at either 8am or 12 can be difficult with work and if there are no appointments at 8 you have to then go through the whole process again at 12. The staff are lovely and polite and they've helped to address and deal with phone problems I've been having which has made it difficult to make and receive calls, but they've been very accommodating.