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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre



Econsult drawn out process

Have had trouble getting a child seen and have found econsult a bit of a drawn out process and get told to go to A&E so I've had to change answers. At times it can also feel like they just want to push you off to a different service rather than just see you. I had an accident, its not healing but have been told to self refer to physio but I haven't seen a doctor since 5 weeks after the accident and the initial problem and it is now months later. I feel they don't even know whether physio will address the issue or not.

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