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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre



No problems

Online econsult results in the support that is needed and it's straight forward to use. I'm happy to see any of the GPs but if it is an ongoing issue I do try to see the same one. Staff are good at explaining things and I'm happy with the surgery. There are times when medications aren't available at the dispensary and I had to take the prescription to a different pharmacy. For me thats not much of a problem but for those who don't drive or don't have internet access to be able to call all the different pharmacies to track down the medication you are looking for it would be very difficult. It would be good for those who really can't access information if the surgery tracked the medication down for them.

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