Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Queue on the phones

There can be a queue on the phone and I've got down to 1 but it then just rings and rings which is concerning as it feels you may have been sent down a wrong route. Once through to reception appointments are fine to get and I like that staff will go through issues with you, covering all aspects. The check in screens are great to have but I don't really feel the covid screens around reception and the dispensary are needed any more as it does mean you have to speak more loudly and telling the whole waiting area your personal information.