Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


20mins on the phone

I spent 20 minutes on the phone when I called Bacton but it said I was first in the queue which didn't seem right. I had an online medication reveiw which was fine. The only problem was that I didn't have a blood pressure machine or scales at home so I've had to come in anyway to have those measured. The staff are nice and polite and are helpful when trying to arrange appointments. I've also not had any problems getting to see a doctor when I've needed to.