Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Been good today

It has been good to get an appointment today but in the recent past I have struggled to get a face to face when I felt it was needed. Today I spoke to the care navigator and was given an appointment with a doctor. When I've had telephone calls it's often been the only option offered so it is a little more difficult to negotiate the system now. I don't use any of the online options so all my contact is by phone with the care navigators.