Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Excellent

Easy to get appointments especially online. I try to see the same GP if possible but its not essential. All areas are covered in the discussion and I think they are doing well. It might be a good idea to use the screen in the waiting room to show the next patient being called so staff don't have to come and get each patient. Medication is available when needed and the text reminders work well.