Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Really good staff

A brilliant surgery with staff who are really good and so helpful. I've been having regular blood tests recently and these have been fine to arrange and easy to book by phone. I did have a small issue when the appointment I booked and confirmed in a text was not showing on the system but staff were great and arranged for me to be fitted in. It would be great to have the clock in the waiting room moved so that patients can see it when they are waiting as currently it is on the wall and patients face away from it.