Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Absolutely no trouble

I phoned the surgery and had the appointment 3 days later but I needed to cancel and then had to wait another week to see a specific GP. I was very happy with the doctor, they listened and were really lovely. I prefer to call the surgery but when I needed to cancel the appointment it was really hard to get through in time on the morning of the appointment. The system just asked me to choose the surgery in a loop and then cut me off. The reception staff are also great and are friendly and approachable.