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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre



New prescription texts are good

I like the new text reminder system which is in place for prescriptions. My notes weren't up to date recently so one of the doctors called me to ask why I was being referred to hospital. Sometimes it's tricky to get an appointment on the day but once they ask for the reason ,ones often available. You don't always get to see the same gp which does mean that you have to repeat yourself each time. It would be helpful if reception could give general information about what vaccinations or medications are needed for holidays. Appointments for holiday vaccinations were easy enough to arrange. The referral on to GP+ was a waste of time as the nurse was unable to help and I had to arrange another appointment at the surgery the next morning and may be reception should find out more information before giving the appointment.

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