Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Helpful friendly staff

I'm generally happy with the GP I see, they are very nice and helpful. Staff are all polite and helpful when discussing issues with them. It would be great if the surgery could offer a Saturday surgery to help people who work. When I was very unwell I came to the surgery to see the doctor and they saw me quickly. When I have blood taken at the hospital they use butterflies but the practice use the normal needles, in the long run it would save money to have them used at the surgery. It would be good to have a blood pressure machine in the waiting area. I've seen this at another surgery and considering I have weekly appointments with the nurse and this would reduce the number I would need. It does now take more time to get my prescription and when I needed medication to tide me over in an emergency I found that they wouldn't help which was disappointing.