Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre


Complete lack of care for my wife

My wife has been ill for some time and the doctor ordered her a Covid19 Test before she could have a blood test . This came back 24 hours later and was negative. She has now been told she can’t have a blood test for another 9 days because they are busy ! The doctor said he Wanted this done immediately . Was told to call back to see if there was any cancellations but obviously there wasn’t and in the meantime another two days waiting time was added for a blood test because the receptionist didn’t make an appointment for my wife in the first place !!Mendlesham receptionist did not care in the least .Was told to contact Bury or Ipswich hospitals !! What sort of care is that ? Awful way to treat your patient who is extremely worried!!!