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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mendlesham Medical Group - Mendlesham Health Centre



Heated talk with Dr. over timing of flu injection

Having just had a very unhelpful telephone call from a doctor I am elderly years old and I am being treated for age related degenerative conditions. My concerns and the purpose of my call was over concerns of contracting the prevalent Coronavirus 19 about presently. I attempted to tell the doctor than I would like a flu vaccination, which he freely admitted I was eligible for, and without being given the opportunity to explain my request, I was told that I could not have this vaccination until 15 November 2020. He asked if I had received a letter giving me dates for vaccination clinics, and I confirmed I had, but the dates were not convenient. In the past I arrived at their Surgery and the Nurse just gave me a vaccination. However I attempted to explain that the ‘flu vaccination may have been helpful as a palliation, as well as a protection, and it might reassure me until I was able to be tested for Covid19 infestation. The doctor would not listen and constantly, and loudly, spoke over me and then ended the call. Whilst I am fully aware of the current situation, is this really the way we are to expect to be treated my General Practice doctors?

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