Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Mental Health Crisis Team (NSFT)


Lacking. Crisis support especially weak.

While I acknowledge this is a systematic problem and not one caused by the staff, this service is seriously lacking. It feels as though even when you are begging for help none is available. There are not enough types of therapy available (CBT does not work for everyone!), waiting times for psychiatrists are completely unreasonable, crisis support feels almost non existent (I have presented at A&E and been sent home with nothing more than good wishes and a crisis number that wasn’t even correct) and I have had experiences with staff which I found incredibly unhelpful where staff were rude and dismissive. If it were not my only option, I would not seek treatment here.