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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mental Health Crisis Team (NSFT)



No crisis support for overdoses

The mental health crisis team refuse to come and see people who are in Ipswich Hospital Critical Care unit due to an attempted overdose - due to them being in a 'too vulnerable' state. Once the physical health of these patients improves, they are moved onto a main ward - however this means that they are then entitled to discharge themselves. The hospital has no powers to stop them from leaving. This often gives a very small period of time for mental health services to provide crisis support - however most patients just tend to self-discharge and walk out. This leaves very vulnerable individuals, who have just attempted suicide, with little to no MH support post-discharge.

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