Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mental Health Crisis Team (NSFT)


1 star because zero not an option failed me

So many times I have desperately required this services help. My survival literally depended on it. Highly suicidal hallucinations, voices, not sleeping well (2 or 3 hours broken up over 2 plus days), serious mood swings, nightmares and flashbacks. I have multiple mental illness bipolar, gad and ptsd, yet told no help even after huge morphine OD. Sent home without help, now been begging for med change since last year not even a call back ever.