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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mildenhall Lodge



He is much happier here.

My friend of many years was becoming unable to look after himself. He had a diagnosis of dementia. His house had no heating and so he often came to my house. I don't think he was eating properly except the meals that he had at mine. Sadly, it got to the point where he was unwilling to leave my house and go home to his own. Sometimes he would turn quite nasty when I said it was time to go. He is much happier here. He is always clean and tidy and I think he has put on a bit of weight. I take him out at least once a week and he ia always happy enough to come back (To Mildenhall Lodge). The staff are so good with him, they are always welcoming and smiling.

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