Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Mildenhall Lodge


Everything is great

My mum was in a home in Thetford for some months. She was in for respite care and the home was ok. It became apparent that she couldn't go home, she wasn't robust enough, so she moved here to be closer to the family. She has really flourished since she came here, she is so well cared for. Everything here is great!