Nayland Care (Support to live at home provider)
Feedback Rating
Based on 4 reviews
Reviews (4)
Limited understanding of duties
May 13, 2019
The carers have a limited understanding of their duties. The care provided was poor and resulted in 3 pressure sores as they weren't turning properly. They didn't notify anyone when husbands health and mobility deteriorated which meant that an air mattress was not arranged and pressure sores developed.
the carers were amazing
July 4, 2017
The carers who cared for my husband were absolutely amazing
If I could give zero stars I would!
January 25, 2017
Mum is 89 years old, is frail and suffers frequent UTI's and has dementia, therefore she has quite a high dependency on her carers, 4 visits a day to supervise medication, personal care including commode use, dressing, meal prep etc etc. Mum's care agency was changed to Community Voice by SCC last year. They let Mum down on many occasions, however when they went bankrupt Nayland Care were appointed. The numerous ways in which Nayland Care failed to 'care' for Mum are too many to list, but included complete failure to turn up, two hours late getting Mum out of bed, missed meds, not assisted to use commode or pad change, shower/wash not given, teeth not cleaned, denture left in overnight, gloved hand from personal care used to administer eye drops, no drink given etc etc. Carers seemed to be unable to communicate with office, new girls sometimes unable to find Mums house or didn't know keysafe number so couldn't get in anyway! We reported these failures to the Office on many occasions, reviews of Mums care were done and promises of improved service were given, but rarely did we notice any improvements, and if we did they were short lived. Finally we had no option but to report them to Adult Safeguarding. As a postscript I would like to say that some of the girls were exceptionally good as doing a difficult job for low pay....but most should not be doing the job, or at the very least require better training/supervision!
Organisation appalling. Don't always turn up
October 18, 2015
Mum needs extra care. She is often confused. The care agency seem unable to do the simplest tasks or meet the discussed care plan. Such as ensuring mum has had a hot meal each day, and encouraging her to wash, etc. I have often found her in need of changing (wet). Also whenever I take mum out and cancel her visit with the office, they either still turn up, or forget to do the later visit that is still needed. Due to Mum's condition she requires a hot meal each day, but if the carers can get away with only making a sandwich they will. Another grievance is that there is food stuff in the fridge that mum is partial to,( there to be used) but I end up throwing it away as it is never used. No one ever thinks to look in the fridge.
