Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Frustrating!

I went onto the GP’s website, to be told there that I needed to go to the e-Consult website. I duly went to that website, only to be told it was closed and to go to my GP’s website! We are told not to phone, so how are we supposed to contact them? I gave up in the end after going backwards and forwards between the two, thinking it was something so was doing wrong. I’ve since found out quite a few others have had the same experience. In the past I’ve always been perfectly happy with their service.