Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Inconsiderate reception staff .

Never get to see a doctor as receptionist decides if you can or can't. Phone system is a shambles you get a missed call from doctors then when you phone back your like number 25 in a queue so you give up . Never any appointments but waiting room always empty so where are all these patients.